Shipping Policy

In-stock merchandise
Is usually processed and shipped within 3 business days if you choose Standard shipping. Orders placed with Premium or Express shipping before 5pm MT will be shipped the next business day. You will receive a shipping confirmation email once we ship your item.

Custom orders
Some artwork and items do not fit in standard shipping containers and may require special shipping and/or insurance.   One of our art consultants will contact you within 48 hours of your purchase to confirm shipping details.   Items that require this (large format paintings or sculptures) are usually denoted in the item description.

Backorders
If the merchandise you have selected is currently not in stock we will give you an expected shipping time at checkout or by a follow-up email.

Returns
Generally no returns on artwork is accepted. Defective merchandises will be replaced with a like item. Defective merchandise will need to have an per-authorized RMA number. Please contact: info@entreegallery for any RMA questions or returns.

Multiple shipments
The merchandise you order may be filled from several locations and so items may arrive separately. You will not incur additional shipping charges under these circumstances. Your original shipping charge will simply be split across the multiple packages when your order is charged.

You will be charged for each shipment separately when it ships. The total charges for all the shipments will equal to the total for the entire order.

Jewelry
Jewelry cannot be shipped to P.O. Boxes. These items must be sent to a street address.

Shipping to multiple addresses
If you choose to ship to multiple addresses we will add $5 for each additional address. Orders including only gift cards are not charged the additional fee.

Carriers
The Entree Gallery uses 3 different carriers to make sure your items arrive to you on time:

  • FedEx
  • UPS (United Parcel Service)
  • USPS (United States Postal Service)

Please note: We use U.S. Postal Service for P.O. Boxes, APO and FPO addresses.

Restrictions on Air Shipping
Restricted items include aerosols, pressurized spray cans and alcohol-based products. Due to air transport restrictions and regulations, these items are required by the U.S. Department of Transportation to be shipped by Standard Ground Shipping only. These restricted items are not eligible for Premium or Overnight Shipping.

International Shipping
The shipping policy and fees information above pertains only to customers in the United States.

If you would like to ship to an address outside the United States, please contact us to arrange shipping

If you are currently outside the United States but would like to place an order to ship within the United States, just use the standard shipping system in the online store.

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